International Patient Journey

You reach us on WhatsApp or through the pre-assessment form and share your test and imaging results. The team reviews your file and sends you a suitable pathway.

Usually within a few hours during working hours, and by the next business day at the latest outside them.

It depends on the treatment; 5–10 days is enough for most procedures. The exact duration is confirmed after your file assessment.

Yes. Our packages are planned to cover accommodation for the patient and one companion.

Our international patient coordinator works in English. For other languages an interpreter is arranged before your consultation.

Yes. Airport–hospital–hotel transfers and accommodation are part of the package; the details are stated clearly in your offer.

Citizens of many countries can enter Türkiye visa-free or with an e-visa. Once your appointment is confirmed we can provide an invitation letter if needed. Please check your country’s official sources for current visa rules.

Payment is made by bank transfer. For international patients the payment method is agreed together during your consultation.

A tailored offer is sent after your file is assessed. The offer clearly lists what is and is not included in the package.

For cancellations made a reasonable time before the scheduled date, the amount paid is refunded. The conditions are set out in writing in your offer.

For most procedures, clearance to fly is given after the follow-up examination, typically 7–10 days after the procedure. Treatment-specific timing is stated on each treatment page.

While you are in Türkiye, all checks and interventions are handled by our team. If a problem arises after you return home, you reach us through our online follow-up channels and, if needed, we correspond with your local physician.

Scheduled online check-ups take place after discharge. You can share your test and imaging results for assessment.

Discharge summaries and pathology reports can be issued in English so your physician at home can follow the process.

Procedures provided under health tourism fall outside the Turkish social security (SGK). Coverage by private or international insurance depends on your policy; we support your claim by providing written documentation.

Of course. You may share your file for a second opinion only; this does not oblige you to receive treatment.

Procedures take place at Medical Park Bahçelievler and LİV Hospital Topkapı in Istanbul. The centre is decided according to your treatment.

Yes. Everything you share is processed only for assessment. For privacy-sensitive areas such as andrology the process is handled confidentially, and a female coordinator is available on request.