Private Online Consultation

The consultation is built around reviewing your current symptoms together with the documents you already have. What each finding means, which test is missing, what the options are, and the point at which those options differ from one another — these are what is discussed.

When a method is suggested, you are also told in which situations it will NOT deliver the expected benefit. No consultation gives a guarantee of outcome; what it gives is the information you need to decide knowingly.

A consultation is not a substitute for an examination. Physical examination, imaging and some tests must be done in person. That is why a consultation often ends with "this test should be done" or "an in-person assessment is needed" — that is not a shortfall but the right order of things.

It can also be used for a second opinion. You can review a plan proposed at another centre, with your documents to hand, and discuss whether a different option exists.

How useful the consultation is depends on the documents you have. Without them, only general matters can be discussed.

Please prepare: your recent blood tests (PSA, creatinine, full blood count where relevant), urinalysis and culture, imaging reports and, if possible, THE IMAGES THEMSELVES (a report alone is often not enough), any pathology result, notes of previous operations, and a list of ALL your medications.

If you take blood thinners, say so separately; it changes many plans directly. If you take a drug that shrinks the prostate, that changes how your PSA is interpreted.

Send your documents BEFORE the consultation. Twenty minutes is not enough for a file opened for the first time during the call.

The consultation is one to one; no one else is in the room. It is not recorded and is not shared with third parties.

The documents you share are used only for assessment. Files sent before the consultation are processed within the stated retention periods once the assessment is complete; the details are in the privacy notice.

For some patients the real value of this service is being able to ask their question without coming to the clinic and without being seen doing so. We understand that priority, and the service is built around it.

If you want to change or cancel your appointment, tell us before the appointment time. The cancellation and change terms are sent to you IN WRITING together with your appointment confirmation.

If the consultation cannot take place because of a technical problem, a new appointment is arranged. To reduce connection problems, be ready a few minutes beforehand somewhere quiet with good coverage.

If you do not tell us in advance that you cannot attend, the appointment may be counted as used; so it matters that you let us know if your plans change.